Technicians
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Detailed Strike & Deduction Report
Key — what the columns and colors mean
CSWO — Caused Subsequent Work Order
Did this visit's problem cause the next visit on the same machine?
- Yes — this visit caused the return. These are the real callbacks.
- No — the machine came back for an unrelated reason.
- Not Calculable — retired 8/18: a presented chain always has later-visit evidence, so BOC/MOC are judged Yes or No. Rows still showing it are legacy and being re-evaluated.
- N/A — nothing to judge: either the last visit in the chain, or an administrative/closure record.
Role — position in the chain
A chain is repeat visits to the same machine (serial number) within 60 days.
- BOC Beginning of Chain — the first visit, and the one being judged.
- MOC Middle of Chain — visits both before and after it.
- EOC End of Chain — the latest visit. It is the evidence we came back, so it is never itself judged.
Reading the table
- Alternating bands group one machine. A color change means a different serial number.
- Faded rows are EOC — evidence only, nothing to decide.
- ● next to the role means take another look: the chain grew after it was reviewed.
- Click any row to open the full chain for that machine.
Callback Analysis
Weekly Cause Report
Counts are human verify/correct events made during this week, deduped to the latest state per WO. A verification that leaves the AI first pass unchanged counts; an unverified Saturday first pass does not. This summarizes review activity, not a matured KPI for the WO week.
| WO | Company | Serial | Close Date | Role | CSWO | Reviewer | Tech | Primary | Conf. | Secondary | Model | Location |
|---|
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My Callback Performance
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First Call Resolution
Final, matured weeks only — a week appears once its full 60-day repeat window has passed.
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Reference
Definitions and taxonomies used by this dashboard
Savings & ROI
What the accountability system saves Hydr8, in dollars, against locked baselines.
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KPI Savings Ledger
Improvement Targets (annualized)
Automation Labor Savings
Callback Rate History (context)
Model Assumptions (locked)
Scheduling
Assign jobs to techs by skill, history, and area. Recommendations are decision support — WaterDesk remains the schedule of record.
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Find the right tech for a job
Open work orders
Auto-fed each day from the WaterDesk Open WOs report email. A WO that drops out of the daily report disappears from this list on its own. "Seen" counts daily reports since first sighting; high counts and red ages are the disposition backlog.
- Click Get today's report. You must be signed in to WaterDesk in this browser; the file lands in your Downloads.
- Drag that file into the box above (or click the box and pick it). The queue below refreshes in a few seconds.
A successful refresh moves the snapshot stamp at the top right of this card to today. Refresh any time of day; this queue should always be as-of-now.
Tech capability board
Tom's 0-10 ratings, with what Empire has observed in parentheses (jobs closed in that category, last 6 months). Caused-callback rate is adjudicated CSWO only.
Logistics
Delivery, shipment, and backorder fulfillment, tracked separately from Service metrics.
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